AddressThe SEN Team is responsible for the administration of the assessment of children and young people with SEND in line with the requirements of the SEN Code of Practice. Working in a busy environment, the SEN Casework Assistant will play a key role in supporting the service to ensure statutory requirements are met and support SEN Casework Officers in preparing, planning and overseeing the implementation of children/young people’s EHCPs on a daily basis.
The role will involve communicating with different services and handling various enquiries therefore the ability to multitask and work well under pressure, whilst still following required processes, is essential. Strong Microsoft Office skills, attention to detail and accuracy, flexibility and the ability to use your own initiative is key. You will also have excellent communication skills and a real passion for delivering excellent customer service as telephone work and answering email enquires is a large part of the role, where you will be the first point of contact for service users and other professionals.
What the SEN Team can offer you as a SEN Casework Assistant:
- Flexible working hours with the ability to take additional flexi-time leave
- Regular, supportive and meaningful supervision from your Business Operations Manager.
- Become an active and valued part of the SEN Business Support Team, attending weekly catch-up meetings to collaborate and plan our work.
- Commitment to professional development: We are committed to developing our team
- Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure
This is a varied and demanding role which offers excellent opportunities to expand on existing knowledge and skills by working with an experienced administration team and taking advantage of the training opportunities available within the Council.
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.
Job Details IMPORTANT INFORMATION FOR MANAGERS:
As soon as your job has been approved by the recruitment team your role will be published into redeployment for a period of 1 week.
You also need to put your chosen application method and business case in the notes section. The 4 application methods are listed below:
- Application Form & Supporting Statement
- Application Form & Shortlisting Questions
- CV & Supporting Statement
- CV & Shortlisting Questions
Job location details - PLEASE READ
We would expect the majority of roles to be either frontline/office-based or working in a hybrid way (Options 1 or 2). By exception, and where there is a hard to recruit “professional” /specialist role for a fixed term temporary assignment, recruiting managers may consider allowing the role holder to spend the majority of their time working remotely from home, with only occasional attendance at the office required (Option 3 below). As the Council is still currently piloting its hybrid working arrangements and to ensure consistent and equitable treatment, such arrangements in Option 3 would need to be discussed and agreed in consultation with your HR business partner in the first instance.
Please confirm selection in the Internal notes section:
- Frontline roles or those that have remained office-based throughout
- Part office / part home
- Remote working with occasional attendance in the office
(IMPORTANT NOTE – OPTION 3 ONLY TO BE USED BY EXCEPTION)
Additional InformationFor more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company InformationEncouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Package DescriptionThe Special Educational Needs Team has a vacancy for a part time (18.5 hours per week) SEN Casework Assistant. This is a fixed term position for 12 months.
The successful candidate will work proactively to support the SEN Casework Officers, assist them in managing their caseloads and promote joint working with parents/carers, schools and other agencies. You will need to have demonstratable administrative/office experience in a front line Customer Service role or education environment with the ability to prioritise your workload around the demands of the service whilst still managing to meet statutory deadlines. We are looking for someone confident in their ICT skills with a keen interest in learning more about Special Educational Needs.
For an informal discussion, please contact James Hanks - SEN Business Operations Manager 01273 293494 or email james.hanks@brighton-hove.gov.uk
