SEND Client Researcher

What will you be doing?

This role will involve reviewing and reporting data relating to Education & Health Care Plans (EHCP) for ages 18-25 years. You will be working with various SEND service teams to ensure any relevant data follow ups take place, and will engage with other key stakeholders, including those individuals with an EHCP to ensure appropriate reporting and further support is provided.  

If you would like to find out more about this role, please contact Teresa.Wallis@cambridgeshire.gov.uk for any questions. Thank you. 

About you

You will have experience of working with young people and people seeking advice and an awareness of the range of issues affecting young people 

You will have a knowledge of support services for young people, particularly around NEET, Targeted Support Services and be able to demonstrate an understanding of the safe working practices that apply to this role.  Ability to work in a way that promotes the safety and well-being of children and young people/vulnerable adults.   

You will have experience of customer service via phone, text and email and be able to communicate and build a rapport with others effectively, and must have a good level of ICT skills, including using MS Office applications.  

You will be able to demonstrate awareness and understanding of equality, diversity and inclusion and how this applies to this role and have strong problem-solving skills to handle a changing environment with potentially conflicting priorities. 

The ability to plan time effectively to the changing needs and priorities of the service and role is important. 

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers