- Senior Account Manager
- Bristol Based (Hybrid Working, 3 days a week in Bristol office)
- Opportunity To Work With Iconic Brands
As a Senior Account Manager, you will be responsible for managing and optimising a portfolio of B2B and B2C brands, with a particular focus on integrated channels across content, web development, social media, creative, design and print.
You will be a senior member of the client services team and help drive business growth through best in class client and account management and develop pro-active account plans and strategies in order to meet client retention and budget targets. As a confident marketing expert, you will also identify, propose, upsell and implement the most appropriate campaigns, projects or solutions for their clients.
Key responsibilities as a Senior Account Manager:
- Build and maintain strong relationships with key clients and stakeholders, updating them regularly on campaign aims, processes and results
- Manage a portfolio of key accounts and administer day-to-day processes
- Work closely with clients to understand their overall business objectives and make recommendations
- Work closely with internal teams (creative, planning, digital etc) to ensure the right strategic approach for each client & set their marketing strategy.
- Ensure clients have set KPIs and a clear growth plan
- Ensure that all budgets are adhered to and that all campaigns are delivered within the agreed timescales
- Contribute to monthly account reporting & analysis
- Identify opportunities and help to bring in extra work / upsells to achieve team monthly target
- Help to manage, coach and mentor the team
- Develop and implement best practices in Account Management and Client Services
- A strong background in integrated marketing and account management within an agency environment is essential.
- Good understanding of SEO, PPC, Social Media and keen interest in always learning about the digital and marketing landscape would be advantageous.
- Confident and effective influencer at a senior level, both internally and with existing and prospective clients.
- Ability to work to tight deadlines and handle multiple projects at any given time.
- An eye for detailed combined with excellent verbal and written communication skills.
- Excellent organisational and analytical skills.
- Great presentation skills when dealing with clients.