Senior Account Manager Crm

Account Management opportunity in beautiful Bristol

The company and role:

• CRM Agency, Bristol
• Account/ Project Management and Client Service roles
• High growth, independent expanding CRM agency in brand new offices
• Blue chip, global brands
• Hybrid (2 days in office)
• 34-42k DOE plus good package inc. health insurance, IPA membership and more

Candidate experience:

• Marketing Agency experience essential - UK
• CRM and or performance marketing experience preferred - digital, email campaigns etc
• Client services experience
• Campaign management

Our client is an exceptional CRM agency, with an excellent reputation both in the industry and with clients. Their work includes clients in food and drink, travel, entertainment and more.

We are looking for a Senior Account Managers to work within the Client Services and Project Management team.

Senior Account Manager Role example:

Responsible for managing the day-to-day relationship with client stakeholders up to a senior level, taking ownership of mid to large sized projects and supporting on complex ones. They also manage the delivery of work from the team efficiently and on budget, ensuring high standards, whilst guiding and driving the client account team forward.

Senior Account Manager Responsibilities

• Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients understanding, buy in and project approval
• Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard with minimal input from senior team members
• Report accurately on project health of all projects under their responsibility to senior CS team members when required
• Create and issue invoices to clients accurately and on time, recording invoicing in line with the invoicing process
• Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of clients strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
• Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
• As a Senior Account Manager, you will support the professional development of Account Manager and Account Executive team members, providing effective mentoring and leading the QPR process as a Pro
• Support business development by participating in pitch teams as required

Senior Account ManagerRequirements

• Experience of working at a similar levelwithin a digital marketing agency is desirable for this role
• An understanding of data-driven marketing would be advantageous, ideally with some understanding of CRM, although CRM experience is not essential
• A positive, proactive approach to work, colleagues and communication

Benefits

• Hybrid environment 2 days in our central Bristol office / 3 days optional office/home working
• Catered lunches Tuesday - Thursday at our office & breakfast options
• 25 days annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
• Summer and Festive hours finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December
• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary, up to 8% employer contribution
• Bupa dental care
• Vitality health insurance
• Lots of social events, including Summer and Christmas parties
• Cycle to work scheme
• Employee Assistance Programme offered by Health Assured
• IPA Membership