Address This post is a Fixed Term/ Secondment until 30.09.2024. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Help us to help local people live longer healthier lives! Do you want to work for a dynamic team that’s transforming services locally? If you do, we’d love to hear from you.
We have an exciting opportunity for the right candidate to join our specialist nurse-led Bladder, Bowel & Pelvic Health Team as a Band 4 Senior Administrative Officer in the Continence Prescribing Team. The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and healthcare professionals, and will be based in Crymych, Pembrokeshire.
The successful candidate must have a passion for patient care and improving the patient experience.
You will be one of the main contacts for the Continence prescription service, receiving and processing prescriptions via telephone and email for continence appliances, ordering samples, working with allied health professionals and for referring any clinical issues to the clinical nursing team.
The successful candidate will be able to navigate a large electronic database, utilising excellent IT skills to input information accurately, generate reports and data, perform generic clerical work such as producing letters and team documents, and taking minutes.
Other duties include: -
Make and receive telephone calls from patients, relatives, staff members and other professionals, using initiative and judgement on action required and where necessary refer on to appropriate staff member.
Provide support with arranging meetings, prepare reports and other correspondence as directed.
Provide day to day supervision of other administrative staff.
Deliver routine training on system updates of relevant programmes such as Cobweb.
Communicate effectively and establish and maintain good relationships with clients and other members of the MDT .
Take and transcribe minutes.
Prioritise daily work to comply with the needs of the team.
Manage own workload with minimal supervision within agreed guidelines.
Contribute to discussions within departmental staff meetings about proposed changes.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 21.03.2024
