Senior Application Support Analyst

Senior Application Support Analyst for Agresso Unit4 Business World ERP

The perfect candidate for this public sector fully remote role would have experience in:

• Application Support
• ERP Application Support
• Agresso Unit4 Business World ERP support
• SQL, basic database queries, log files

A public sector organisation have an exciting new career opportunity available for a Senior Application Support Analyst, to support the ERP system Business World by Unit4 , formerly known as Agresso.

Responsibilities:

• As a Senior Application Support Analyst, you will work in the Business World Application Support Team alongside two Application Support Specialists working on the Business World IT application and reporting to the Business World Product Manager.
• Ensure that customer issues and requests are dealt with in an effective and efficient manner
• Pro-actively monitor, review and complete tickets to ensure that they are responded to promptly whilst providing the highest level of customer service.
• Provide assistance, support, advice and guidance to customers and third parties
• Perform basic maintenance and housekeeping tasks on the Line of Business Application, for example, loading file loads, maintaining items to follow up and being responsible for the Month end task list.
• Take ownership and effectively progress all support calls to a successful conclusion at the earliest opportunity.
• Cultivate relationships with Service users, the Product team and perform ad-hoc duties as requested by your Line Manager.
• Use empathy to satisfy customer demands. You will be Investigating problems in the application processes and services.

Qualifications:

• Previous experience of coordinating / managing Application Support type workloads (e.g. Service Desk, Application / L2 Support, Customer Services) is essential.
• SQL skills and experience
• Clear verbal, electronic, and written skills of communication, as you will be liaising with variety of technical and non-technical stakeholders.
• This role is ideally suited to someone with Agresso Unit4 Business World ERP experience, but it can be filled by someone who is willing to learn and understand Business World, they do not need to have any experience in this particular ERP application, as training will be provided.
• You must be proficient in the use of various MS packages.
• A Finance background would be desirable but not essential.

Benefits:

• Fully Remote
• 12 month contract paying up to £35,000
• Public Sector working culture / hours

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Work Location: Remote