Senior Application Support Analyst

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Position Description
If your skills are backed up with a talent for solving problems, well help you to make your best, better. Working in our Central Government business unit, our Senior Application Support Analysts are trusted to work closely with a wide range of clients on exciting projects with real-world critical purpose and positive impact on UK Citizens' lives. From helping the Police keep our communities safe to the delivery of location services during the Covid-19 crisis, the protection of Britain's maritime territories to processing the Crown Prosecution Service's caseload, our work is wide ranging with high stakes and high impact.
CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This role is based on-site, 5 days per week, in either our Bridgend or Reading offices. Occasional evening and weekend work for support activities will be required. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) and NPPV3 level.
Your future duties and responsibilities
This is an exciting opportunity for a Senior Application Support Analyst to join a close knit dynamic team to provide third-line Application Support on a high-profile service, with an opportunity to work on upcoming development changes.
As a Senior Application Support Analyst you will be responsible for the following:
- Maintenance, configuration, and support of distinct, bespoke applications
- Support of Incidents, Problems & Service Requests assigned to the Application Team
- Client and user communication on a day-to-day basis
- Working within Service Level Agreement parameters
- Impact Assessment in response to requests for enhancement / change
- Providing assistance and leadership to junior team members
- Responding to and acting on customer issues / requests and recognition of client priorities
- Attendance of client meetings as necessary
- Flexibility between tasks
Required qualifications to be successful in this role
Essential Skills:
- Ability to work independently with minimal supervision
- Enthusiastic individual willing to learn about all aspect of IT
- Analytical approach with good fault-finding skill
- Experience of working in a customer focused support environment
- Familiarity with basic Unix commands
- Knowledge of service management methodologies (ITIL)
- Understanding of support processes and experience of their implementation and usage in an Application Support scenario (preferably underpinned by ITIL experience)
- Effective customer relationship, confident client facing and interpersonal skills
- Willingness to join an on call rota after sufficient training
Desirable Skills:
- Ability to quickly diagnose complex issues and resolve these with minimal support
- Ability to proactively identify risks & issues, and develop appropriate mitigation plans
- Knowledge of Shell scripting
- Experience of working in an Application Support role
- Certification of ITIL Foundation
- Experience in using Remedy or similar call logging systems
- Any knowledge of the following technologies would be beneficial though not essential
- Java/J2EE modules (including Spring framework)
- Weblogic
- Oracle stored procedures
- Open SSO based Authentication
- Containerisation
- Enterprise Search solutions e.g. FAST or Elastic Search
- MFT Software
#LI-RJ1 #onsite
Insights you can act on
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.
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• Data Monitoring
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• Incident Management
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• Information Management
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• Enterprise Architecture
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• Java
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• Java Enterprise Editions JEE
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• Oracle
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• WebLogic
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