AddressReporting into the Head of Connections, this Senior Management Leadership role will have full responsibility for driving overall operational delivery of the Alt-net Customer Connections workstreams across the South West and South Central regions.
The role holder will be instrumental in providing leadership, setting direction and developing opportunities to improve efficiency, effectiveness and customer service through empowering and inspiring their operational field engineering management team and team members, whilst maintaining a strong safety ‘zero-harm’ and performance leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes.
The right person must have demonstrable experience working with embryonic field service teams, helping establish effective operational systems and processes, and be comfortable decision making where there are high levels of ambiguity.
- Developing a high-performance customer centric culture, with commercial focus
- Informed decision making by understanding the detail, supported by data.
- Right sizing operational teams ensuring that sufficient crew capacity exists to underpin customer commitments.
- Accountable for creating a safe working environment with a zero-harm culture, ensuring teams are trained as appropriate and sufficient governance in place to ensure all health and safety checks are completed within required timescale and quality.
- Champion an ethos that strives for continual improvement and challenges the status quo at all levels.
- Commercially aware with performance leadership techniques that deliver sustainable growth and addressing behavioural and compliance issues following our process and procedures.
- Lead, empower, engage, and motivate your people to be the best that they can be.
- Focus on people leadership development, including succession planning, training & development of your teams.
- Accountable for owning the relationship with operational partners such as Back Office whilst challenging stakeholder performance.
- Present to a wide audience of people on a frequent basis that portrays why Avonline should remain as the partner of choice.
- Risk management, jeopardy management and protection of the contract by building and maintaining excellent relationships with all key stakeholders, including Clients, Directors, Senior Management Team colleagues, subcontract suppliers and the direct labour workforce.
- A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do.
- Senior management level experience within the Telco sector
- Strong leadership abilities with a proven experience leading successful engineering teams and ability to manage operational risk.
- Demonstrable record of performance leadership and coaching for performance
- Self-motivated, result driven and thrives in a busy working environment.
- Dynamic leadership capability, understanding culture and what it means to cultivate a leadership mentality.
- Renowned for creating sustainable performance through personal leadership and the ability to build brilliant teams.
- Strong commercial management skills
- Strong communication skills and abilities to build solid relationships with key stakeholders.
- Proficient in the use of systems with the ability to use Excel and PowerPoint to build compelling stories.
- Ability to collect, collate and analyse information, and then to influence senior management.
- Able to lead, coach and develop direct line reports.
- Possessing a good understanding of behavioural safety management and lead the business towards a zero incident / accident performance.
- A team player, adept at holding others to account through a challenging and supportive leadership style, whilst consistently delivering on their own commitments
- Able to identify, understand and deliver the requirements of clients and all key stakeholders.
- Understand that continuous improvement is a foundation for our long-term economic success.
- Empower employees to act in the interests of the company and to responsibly identify and manage risk.
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme
Inclusiveness
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
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