Senior Av Support Specialist

Senior AV Support Specialist 

Are you ready to make your mark as part of our Audio-Visual Team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.

Technology at White & Case plays a significant role in enabling our lawyers in practicing law around the world, and as a Senior Audio-Visual Specialist, you will be integral in delivering high-quality services to all of our functions across the Firm.

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.
It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Key Responsibilities

The Senior Audio-Visual Support Specialist will be client-focused, adept at professional communication, engagement, and collaboration with Technology managers, colleagues, clients, lawyers, and other business services teams. You will also cultivate positive relationships with the team, the Firm, and clients, with responsibilities including:

• Supporting teams in organising meetings, events, and multimedia activities both in-office and virtually
• Serving as an expert in meeting and collaboration tools such as Webex, Jabber, MS Teams
• Setting up conference room technology for audio and video meetings
• Answering technical queries, distributing meeting links, and providing support for virtual and in-office meetings
• Guiding Firm members and clients in using meeting tools like Webex and Jabber
• Assisting in scheduling team resources for meeting support and perform system quality checks
• Monitoring and addressing support requests submitted via email, Jabber, and ServiceNow
• Troubleshooting and escalate issues with AV systems, and utilising RRS, TMS, and other systems for AV requests and activities tracking
• Coordinating team rota, meetings, and events and managing ServiceNow tickets/handling escalations within the team
• Providing feedback on team performance and development, whilst ensuring regular testing and maintenance of AV equipment

You will also work to collaborate with colleagues on technical support, including:

• Providing support for hardware, software, mobile devices, and peripherals
• Monitoring and managing call queues from internal ticketing system (ServiceNow), promptly recording, tracking, and closing service incidents
• Taking ownership of technical issues, resolving them efficiently and effectively

Qualifications and skills

• 2+ years of relevant experience, demonstrating ambition and motivation
• ITIL Foundation certification or practical experience, and/or University Degree (desirable)
• Proficiency in meeting such as Webex, Zoom, MS Teams, Jabber, with familiarity in WebRTC and Cisco scheduling (preferred)
• Experience in working with audiovisual equipment and ability to lift/move equipment, if needed
• Knowledge and experience in Control Systems, DSPs, Audio Distribution, Touch Panels, Virtual TPs, Cisco Codecs & Infrastructure AV equipment
• Strong interpersonal skills, patience, and ability to work in a fast-paced environment
• Exceptional communication, customer service, problem-solving, and organizational skills
• Commitment to exceeding expectations, prompt follow-ups, and excellent verbal and written communication

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Audio-Visual professional, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location and Reporting

Based in our London office, and reporting into the Technology Support Supervisor.

Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Holiday purchase
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

Equal Opportunity Statement

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We are a Disability Confident (Committed) Employer. We will be happy to work with you.

Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team. 

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