Senior Business Analyst

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: Senior Business Analyst - 12 month FTC
We are looking for an experienced Senior Business Analyst to take a role in M&G Life to help us achieve some of our key strategic objectives.

• You will lead the viability analysis for small, medium and large sized projects. You will support larger and more complex projects delivered by our strategic partners. You may be accountable for the analysis deliverables across a portfolio of projects.
• You will lead other Business Analysts by example, defining and directing the overall approach for your team of Analysts. You will set their priorities, guide and coach them, set standards and provide assurance over analysis deliverables.
• You will work with the business and our strategic partners to analyse and understand business problems and opportunities based on an understanding of the desired business outcomes and strategic drivers.
• You will lead the definition and agreement of solution design for projects, and ensure that a robust design governance framework is followed.
• You will provide oversight and assurance of analysis and solution design activity delivered by our strategic partners.

Key Responsibilities for this role:

• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach.
• Analyse current product/services and processes, and identify and implement opportunities to optimise these. Help to evaluate and establish requirements using relevant techniques such as gap analysis.
• Use quantitative and qualitative data to define outcomes and solutions.
• Investigate problems and analyse options for new and existing products and services.
• Provide recommendations to solutions; work with stakeholders to identify objectives, opportunities and potential benefits.

Key Skills, Competencies & Experience:
Skills and Competencies

• Collaborate and communicate with sponsors and stakeholders across all levels of the organisation. Comfortable using a broad range of tools and approaches to elicit the best outcomes and level of engagement.
• Can interrogate and interpret data from a range of sources, for example user research and process performance metrics, and consequently help the team to make data driven decisions.
• Can create user flows, wireframes and map business processes which represent the current structure and future design of a product or service.
• Applies an innovative mindset to problem solving. Thinks creatively and can identify opportunities and generate ideas for the continuous improvement of the delivery model.
• Helps the team set and manage expectations; recognises the importance of managing upwards.
• Identify key stakeholders; manages their needs in harmony with user needs, uses evidence to justify their decisions. Should understand how to handle opposing views, and combine them to reach consensus.
• Comfortable working in Agile, Waterfall and hybrid projects, and understands the advantages and disadvantages of the different methodologies.
• Understands the importance of adhering to Change Governance standards.

Experience

• Leading other Business Analysts and managing multiple deliverables across a portfolio of activity
• Working in fast paced and challenging environments using different methodologies
• Significant experience of successful delivery throughout the full project life-cycle, and across a broad spectrum of project types and environments.
• Comfortable with resolving ambiguity where stakeholders and their priorities and needs are often unclear or in conflict.
• Contributing to, and achieving, good customer outcomes
• Confident in setting up and facilitating workshops to understand business needs, gather requirements and ensure the business and user needs continue to be met by the proposed solution
• Experience and knowledge of Financial Services products and practices
• Experience of working with and providing oversight of 3rd party partners and providers

Work Level: Manager or Expert
Recruiter Name: Emily Isaacs
Closing Date: 8th January 2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.