Senior Caseworker

We have an exciting opportunity for a Senior Hate Crime Caseworker to join the team in Sussex, working part-time 30 hours a week, Monday to Friday 9am-3:30pm. Do you want to make a difference every day? Do you want to contribute to changes & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your Birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About the role: The position is based at our Shoreham Office working 30 hours per week - working within the Hate Crime team Monday to Friday 9am to 3:30pm. Hybrid working meaning 1 day office based and 4 days home based. As a Senior Caseworker you will be: Supporting victims of crime by providing information along with practical & emotional help Line manage up to 4 direct reports, in line with VS policy and best practice. Work collaboratively with Operations Managers to ensure compliance with KPIs and quality requirements. Involved with collating information for reporting and use of external systems and partnerships Responsible for reviewing cases and auditing against set quality standards. Develop and maintain effective working relationships and collaborative working with local partnerships, other agencies and participating in community events. You will need: To be able to work without direct supervision, prioritising work to meet competing demands Good communication skills, able to show empathy & deal with difficult situations To demonstrate good IT skills, able to use Microsoft Office & internal systems Please see attached Job Description and Person Specification for further details. About us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. ADZN1_UKTJ