Senior Claims Assessor - Coaching Quality Assurance Change Delivery

Job Title:Senior Claims Assessor – Coaching Quality Assurance Change Delivery
Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 23rd January 2024
An exciting opportunity has come up to join the Underwriting and Claims academy as a Senior Claims Assessor. The successful candidate will enjoy coaching and mentoring others which forms the basis of the role alongside conducting Quality Assurance and Change Delivery.
Working closely with the operational team and the QA manager you will be involved in developing the claims support that the Academy provides.
About the role
Providing coaching and mentoring to the operational Claims Assessors
Identify specific claims trends and make recommendations that evolve the Royal London Claims Philosophy
Conduct quality audits and feedback observations to peers
Roll out technical change to the operational team
Provide technical support and guidance to internal and external stakeholders
About you
Detailed knowledge of Life, Critical Illness, Disability, and Income Protection claims
A sound understanding of legal and regulatory matters that affect claims and underwriting Comfortable training and providing feedback to others in a coaching environment
Good planning, co-ordination, and organisational skills.
Strong stakeholder management
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.