Address
Form of work
Salary£60,000 + £65,000 depending on experience + annual bonus
Mainly remote working with travel to clients
SUCCESSFUL CANDIDATES MUST BE BASED IN THE NORTH
A fantastic opportunity for a commercially aware, highly experienced Senior Client Relationship Manager to join an SME company headquartered in London.
You will have a solid background as a Senior Client Relationship/Account Manager where you have been responsible for the retention and success of a diverse client porfolio.
This role is covering multi-sector clients and requires a high level of commercial acumen.
The Role:
- Act as a trusted advisor to all clients
- Ownership of retention of client within your portfolio, as well as up-selling and cross-selling to maximise revenue and achieve targets
- Carry out research to analyse industry trends and challenges
- Liaise up to C-Suite level to advise on services and products that could benefit them
- Demonstrate the ROI of Membership
- Work with the Client Delivery Managers to ensure annual ROI statements are provided so Members can clearly see the value of their Membership.
- Apply an enquiring approach to understand the Member’s needs in order to provide robust and relevant solutions
- In conjunction with the Head of Client Relationship Management, analyse Customer Satisfaction Survey feedback regarding account management support and implement action plans to address areas identified as requiring improvement.
- Proactively provide feedback and ideas to assist Marcomms in creating tailored Member communications
- Provide feedback, evidence and recommendations to the Product team to help develop and amend current products and services
Essential requirements:
- Senior level experience within Account Management/Client Relationship, ideally with a Membership background
- Experience managing and delivering revenue targets
- Able to influence at a senior level - CEO's etc.
- Able to challenge and have a consultative approach when dealing with members
- Commercially aware with an understanding of how different business models operate in a range of sectors
- Exceptional relationship building skills with the ability to demonstrate a strategic awareness
- Able to recognise and develop sales opportunities
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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
