Senior Clinical Case Manager

Are you a Healthcare professional who is looking for a fresh and exciting new career?
Starting Salary from GBP30,000, depending on skills and experience.
The role is full time 37 hours per week, Monday to Friday between the hours of 08:00 and 18:00, however flexible working patterns can be considered. The role is based in our office on Blackbrook Business Park in Taunton, TA1 2PE.
About us
WPA are a long established, award winning health insurance company based in Taunton, Somerset. As a not for profit organisation, we take great pride in delivering excellent customer service. Our success is a result of our fantastic team and to encourage the best, we offer a comprehensive benefits package along with ongoing training and support.
As a result of our continued success and growth, we are looking to expand our Clinical Excellence team.
The team and role
The Clinical team have a variety of healthcare and clinical experience, such as paramedics, radiographers and nurses. Together we are able to provide exceptional support to customers who have been diagnosed with complex medical conditions, such as cancer.
The team provide a single point of contact for customers to discuss their ongoing treatment as we support them through their treatment journey. We also liaise with healthcare professionals and hospitals to ensure we have the information needed to support these complex medical claims. Our Chief Medical Officer and other Medical Advisers (all practising specialists in the NHS and private sector) are on hand to support the team with complex cases, to ensure our customers can access the very best treatment.
About you
Are you a healthcare professional with experience working in the healthcare sector?
This is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most.
The successful candidate will have a willingness to act as front-line support to our customers via all communication channels, including email and telephone with some of the main aspects of the role including;
Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.
Signposting, where required, to enable access to other eligible services
Use clinical skills to inform decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment options
Work proactively with providers to ensure care is appropriate to need and eligible under their policy
Maintain up to date and accurate knowledge of current best practice and clinical guidelines
Support front line business areas where there are clinically complex cases to provide Clinical Case management support
Maintain up to date and accurate knowledge of appropriate WPA products, policies, and initiatives to ensure that all queries are answered accurately.
What we can offer
We offer a contemporary working environment with a wide range of benefits, including free onsite parking.
You will also play a critical role in WPA's future knowing that you are key in retaining existing customers and where your contributions will always be valued. If you are looking for an opportunity to develop and undertake further training, we can certainly support you with this, if this is in your future plans.
We are all different, be yourself and thrive
WPA is a not-for-profit, environmentally friendly organisation whose ethos is treating others as we want to be treated including our fabulous team, customers and local community. We hire great people, we believe in everyone and recognise that individual differences are what makes our team stronger.
Closing date and important information
This remains flexible subject to us finding the right candidate, we therefore recommend that you apply at your earliest convenience.
Job Types: Full-time, Permanent
Salary: From GBP30,000.00 per year
Benefits:
Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Store discount
Supplemental pay types:
Yearly bonus
Ability to Commute:
Taunton, TA1 2PE (required)
Work Location: In person