Senior Contract Services Technician

The RoleThe role of Senior Contract Services Technician is an exciting opportunity in the Central Operations team to provide support across several functions. The team is responsible for providing technical advice and support to the GB CRB Lines of Business on matters such as Contract Certainty, Market Reform Contract standards and our Quality Management process, monitoring adherence to the Client Excellence Model.In this varied role, you will be responsible for helping to shape and deliver the value proposition of these responsibilities in supporting GB CRB, as well as become a key conduit for the Business. You will develop and apply your knowledge of WTW standards and processes to technical reviews and provide ongoing advice to the Business. Central Operations are also responsible for a number of key market modernisation initiatives, such as PPL Next Gen and MRC v3.0 within WTW's Broking Platform and your responsibilities will include supporting the execution and adoption of these. This will assist with our strategic direction to digitise our operations, ensuring WTW is fit for the future.

• Production, distribution, and analysis of high-quality Management Information (MI) and using the themes identified to inform process improvements
• Working with the LoB's to monitor and improve performance against Contract Certainty metrics. Interpreting and analysing MI to provide insights to management and the business
• Performing quality reviews on a selection of insurance contracts, providing feedback to the business
• Completion of Business Quality reviews measuring performance against our Client Excellence model
• Provide innovative feedback on current Central Operations processes and develop enhancements to current processes, where opportunities are identified
• Develop and maintain the necessary knowledge and working relationships to provide technical support to the business and other central functions
• Contribute to the successful execution and adoption of London Market modernisation initiatives impacting WTW GB CRB
• Undertake and contribute to ad-hoc Central Operations projects and tasks, supporting management when required from time to time

The Requirements

• Strong Insurance knowledge (particularly London Market) preferable
• Quick learner, with the ability to prioritise multiple requirements
• Excellent interpersonal and communication skills and ability to develop strong working relationships
• Attention to detail and high degree of accuracy
• Ability to meet tight deadlines and work under pressure effectively
• Problem-solving ability, able to adapt and use initiative to follow tasks through to completion
• Good teamwork skills but with the confidence to work autonomously
• Uses initiative to challenge current processes and make considered recommendations for improvements

WTW in an Equal Opportunities EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity