Senior Contract Support Officer

Role - Senior Contract Support Officer

Salary - £20.23 per hour

Location - Gloucester

Hours - Monday-Thursday 8:00-16:30, Friday 8:00-15:30. Open to flexible working, if required.

About the role

The Central Technical Organisation of Clients Nuclear Generation business provides technical engineering and project services to all the operating and defueling nuclear power stations in the Nuclear Generation portfolio. The Commercial Services back office enables the efficient running of consultancy and managed service contracts that provide additional resources into CTO and the Technical Client Organisation.

The Senior Contract Support Officer will need to take the lead in terms of coaching and supporting other team members to improve the overall resilience of the team and support the Contract Managers in a rapidly transforming environment.

Role Responsibilities

• Working with the Stations, Engineering, Design Authority, Investment Delivery and Nuclear Decommissioning functions within the business and with suppliers, administering the process from initial requests through to contract instruction placement in the contract administration system CEMAR.
• Support to Supply Chain Specialists with competitive tendering activities
• Authorisation of invoices, liaising with both suppliers and engineers, and maintaining database entries.
• Acting as a 'help desk', resolving queries and issues from all stakeholders in a timely manner.
• Working with other team members to ensure processes are efficient and meet business needs, inputting to process improvement work, and updating supporting documentation.
• Timely management of Emergent Engineering Requests.
• Ad-hoc support, in line with Business need.
• Constructive and positive approach to training and mentoring of peers, taking a key role in bringing new starters up to speed, providing support throughout their learning period
• Problem solving in terms of process and tools for other support staff when they get stuck, developing strong relationships with other key process owners to help with this
• Role model and ambassador for peers - within the team and outside the team
• Carry out activities to check/review quality of work and procedural adherence.
• Coordinate service improvements - in particular, lead actions to help improve knowledge, process, and documentation. For example, organising best practice workshops, development of training material.
• Flexible approach, willing to move to a different area of support and learn about other parts of the organisation to help optimise Commercial Services' provision across the board
• Higher-level value-added activities which support business improvements and transition

Experience

• Previous experience of providing high quality proactive support to others in a business environment.
• Significant experience of contract administration.
• Proven ability to train less experienced team members and support them on a day-to-day basis.
• Numerical skills - able to interrogate, analyse and report data.
• Good experience of Microsoft Office software in general. This must include some experience in the use of excel for reporting and analysis and managing multiple mailboxes in Outlook.
• Database input and interrogation.
• Experience of cross-collaborative working.

Personal skills

• Clear bias for action with healthy questioning attitude.
• Ability to complete tasks to deadline.
• Ability to work on own initiative, identify problems and solve them - and to help other team members with resolving problems that are too complex for their level of experience.
• Good interpersonal skills, able to actively build and develop strong working relationships across a variety of diverse teams.
• Proven ability to manage and resolve complaints from stakeholders & customers.
• Enthusiasm for provision of high-quality support to others, with a proactive approach.
• Excellent team player with strong ability for collaborative working.
• High level of professionalism.
• Ability and enthusiasm to develop processes and tools quickly and identify when the need arises.
• A critical thinker who can spot the need for process improvements and find solutions.
• Flexible, adaptable, and speedily reactive to urgent situations.
• Good attention to detail.
• Excellent communication skills.

Manpower UK is acting as an Employment Business in relation to this vacancy.