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Form of work
SalaryAre you passionate about providing exceptional Customer Service? Do you thrive in a dynamic, team-oriented environment? Longhurst Group is seeking a Senior Customer Services Advisor to join our dedicated team. As a Senior Customer Services Advisor, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will be the go-to expert in our services, providing guidance to both customers and colleagues, and ensuring all inquiries are handled efficiently and professionally.
Main Purpose of the Job:
As a Senior Customer Services Advisor, you'll be an expert in our services and someone our customers and colleagues can really rely upon when they need us most. You will be responsible for delivering exceptional Customer Service and solutions, alongside:
- Supporting a team of multiskilled Customer Service Advisors ensuring the effective delivery of all inbound customer traffic via an omni-channel approach.
- Providing expert advice to colleagues and customers and dealing confidently and professionally with any complex or escalated queries.
- Being responsible for working with the Customer Services Team Leaders to ensure the successful operation of the service. This includes taking responsibility for ensuring high-quality performance from Customer Service Advisors in the contact centre.
- Putting the customer at the heart of everything that you do, taking ownership of actions and being accountable for their delivery, working closely with teams across the Group and external partners to ensure that customer promises are delivered and to hold to account key stakeholders for ensuring that those promises are met within timescales.
Our Senior Customer Services Advisor position is contracted to 36.25 hours per week, based full-time in our Boston office to support your colleagues or customers. To be successful in application for the Senior Customer Services Advisor role, you’ll need a basic knowledge of Housing Law and Regulator of Social Housing Standards, specifically the Consumer Standard. You’ll also need strong coaching skills with a track record in developing individuals as well as yourself, so if you’re coming from a Quality Coach background or similar, this could be the perfect opportunity for you to develop your career.
If you're ready to make a difference and help shape the future of Customer Service at Longhurst Group, we want to hear from you. Apply now to join our team!
What you receive from us
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave.
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes, we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
We are one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services.
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