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Form of work
SalaryThis role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you'll need to have a flexible, proactive approach to your work.
This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.
Duties:
- Managing incoming calls and coordinating orders.
- Monitoring shipments and addressing delivery issues.
- Facilitating communication for new customer accounts.
- Performing administrative duties and maintaining documentation.
- Supporting the onboarding of new customers and engaging with stakeholders.
- Assisting in bids and proposals, and maintaining accurate account records.
- Participating in account reviews and ensuring adherence to SLAs
- Collaborating with Finance to resolve payment issues.
- Increasing awareness of Company services and solutions.
Requirements:
- You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
- Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makers.
- Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
- Proficient in the Microsoft Office suite.
- Excellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business context.
- Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
- Great attention to detail, high standards and a sense of pride, resulting in a job well done.
- Team player with excellent timekeeping.
Salary:
- Basic Salary up to £28,000 depending on experience
Benefits:
- Free on-site car parking
- Within walking distance to Train Station
- Enhanced holiday package
- Hours: Monday - Friday 9am - 5.30pm
