Senior Customer Services Representative (German Speaker)

Job description

Language Proficiency: The role requires fluency in both German and English, encompassing reading, writing, and translation skills between the two languages.
Work-Life Balance:5 hour weeks with standard working hours from Monday to Friday, 9am to 5 pm, the role prioritises a healthy work-life balance by avoiding evening or weekend shifts that could impact personal and family time.
Key Role in Communication: As a team member, you will play an integral part in facilitating communication and providing assistance to our valued overseas policyholders.
Accessible: Situated in Bristol, our location offers easy accessibility via train or bus, along with nearby car parking facilities. Hybrid working is also available.

We offer 31 days holiday (including bank holidays, full time contract)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

As the designated point of contact for the Aviva team, the role involves handling German language-related requirements. This includes collaborating with policyholder and IFA networks in Germany. Dealing with all policy related queries.
Working as part of an exciting new team.
Responsibilities encompass translating client and company literature into German, ensuring regulatory compliance and clear communication of complex or legal nuances.
Efficiently supporting customers, including German customers and IFAs, through phone, letters, email, and system-generated tasks is crucial.
You will be maintaining productivity and quality benchmarks, understanding administered contracts, and staying updated on relevant legislation.

Proficiency in both German and English languages, encompassing reading, writing, and translating abilities between the two.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

Refer code: 2737796. Diligenta - The previous day - 2024-02-08 15:16