Senior Customer Services Representative German Speaker

Monday-Friday, 9am-5pm

Full Time

Bristol

£23,000-£28,700

Summary of the role:

• Language Proficiency: The role requires fluency in both German and English, encompassing reading, writing, and translation skills between the two languages.
• Work-Life Balance:5 hour weeks with standard working hours from Monday to Friday, 9am to 5 pm, the role prioritises a healthy work-life balance by avoiding evening or weekend shifts that could impact personal and family time.
• Key Role in Communication: As a team member, you will play an integral part in facilitating communication and providing assistance to our valued overseas policyholders.
• Accessible: Situated in Bristol, our location offers easy accessibility via train or bus, along with nearby car parking facilities. Hybrid working is also available.

Benefits:

• We offer 31 days holiday (including bank holidays, full time contract)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What you'll be doing:

• As the designated point of contact for the Aviva team, the role involves handling German language-related requirements. This includes collaborating with policyholder and IFA networks in Germany. Dealing with all policy related queries.
• Working as part of an exciting new team.
• Responsibilities encompass translating client and company literature into German, ensuring regulatory compliance and clear communication of complex or legal nuances.
• Efficiently supporting customers, including German customers and IFAs, through phone, letters, email, and system-generated tasks is crucial.
• You will be maintaining productivity and quality benchmarks, understanding administered contracts, and staying updated on relevant legislation.

What we're looking for:

• Proficiency in both German and English languages, encompassing reading, writing, and translating abilities between the two.
• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.