Senior Customer Success Manager

Customer Success Manager, SaMD, Germany

SciPro are pleased to announce our partnership with an innovative SaMD scaleup that is revolutionising knowledge sharing within healthcare and utilising AI to enhance surgical outcomes.

We are looking for a Customer Success Manager to join the team who will be lead the charge in delivering unmatched value to healthcare partners through providing cutting-edge software and hardware offerings. You will play a pivotal role in cultivating and nurturing long-term relationships with key stakeholders in hospitals, ensuring they fully harness the transformative power of the companies technologies.

This is an amazing opportunity if you are looking to have a real impact on the lives on many.

Responsibilities

• Smooth Onboarding: Guide hospitals in transitioning to our innovative software and hardware seamlessly.
• Relationship Management: Build strong connections with key stakeholders, offering proactive support and solutions.
• Training: Conduct tailored sessions to maximise staff proficiency with our products.
• Performance Tracking: Monitor product usage and performance, providing actionable insights for improvement.
• Issue Resolution: Act as a liaison between customers and internal teams for swift problem-solving.
• Sales Opportunities: Identify and pursue upselling or cross-selling opportunities to enhance customer experience.
• Feedback Collection: Gather and relay customer insights to drive product enhancements.
• Advocacy: Foster a community of satisfied customers willing to endorse our products through testimonials and events.

Requirements

• Previous experience in a Customer Success Manager position within healthcare
• Bachelor's degree in Business, Healthcare Management or related field
• Strong communication skills with ability to effectively convey complex topics
• Fluent in German and English
• Willingness to travel

If you match the above requirements and would be interested in finding out more, click apply now!