Senior Deskside Support Analyst

Are you a Deskside Support Analyst seeking a new challenge?

We are currently working with a leading global law firm based in central London who are seeking a highly motivated senior Deskside Support Analyst to join their team. You will be responsible for providing 2nd line/Deskside Support for all technology systems and mobile applications.  You will also have the opportunity to get involved with 3rd line application support.

Responsibilities:

• Provide 2nd line technical support, ensuring all issues are documented and resolved.
• Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
• Provide support for audio visual/video conference meetings and events

Essential Skills and experience:

• At least 3 years’ experience in a desk-side support role within a law or professional services firm.
• Proficient in Microsoft Office products as well as Intune, AD, Exchange and Mimecast
• Strong knowledge of hardware, printers and laptops.
• Strong customer service skills and the ability to work well under pressure.

Location – 5 days onsite (Central London)

This role may suit candidates, who hold the following job titles: Desktop Engineer, IT Support Analyst, Deskside Analyst, 2nd Line Engineer, 2nd Line Analyst, End user Support Analyst

If this sounds of interest hit ‘APPLY’ now.