Senior Digital Product Owner

HomeServe are currently recruiting for a Senior Digital Product Owner to join the Digital Marketing Team in Walsall. The ideal candidate will have experience working in a Product Owner role previously in an Agile environment. You will be responsible for communicating at all levels so great people and stakeholder management skills are essential.

You will also be used to working in a matrix environment, have examples of end to end customer journeys and have a passion for doing the right thing by our customers.

We work in a hybrid way, mostly remote with a requirement to travel into our Walsall office once a month to work with the team. With that in mind you will be located within a convenient commute to Walsall.

The Digital Delivery Team is accountable for the delivery of digital activity across HomeServe Membership Ltd, including strategy, transformation, new functionality, maintenance and optimisation. The team strives to evolve our core digital capability, transforming the organisation to embrace and drive its adoption as a digital first organisation.

• Creation of the product vision aligned to the overall digital strategy, supporting the HML digital story with clear definition and communication of product plans, features and target state
• Ongoing management of the product roadmap and backlog, defining user stories, identifying opportunities and continuously iterating through prioritisation
• Collaborate with stakeholders across the business to ensure the appropriate understand of business requirements and their translation into product requirements
• Creating compelling business cases to support recommendations and benefits rationalisation post delivery
• Make key decisions related to scope within defined sprint windows, balancing speed of delivery and value, utilising minimum viable product approach where necessary
• Consider and commit any feature or priority changes after each sprint, accommodating learnings from previous releases, changing business priorities, technology advancement and evolving market positions
• Responsible for metrics and KPI’s associated with product and overall digital performance, including conversion rates, CSAT scores, adoption and overall utilisation
• Work with other Product Owners to ensure consistency in product evolution and digital experience, delivering value through integrated approaches to product and feature delivery

• Extensive experience as a Digital Product Owner across sales or service disciplines with a strong understanding of agile approaches ●
• Strong Stakeholder Management skills with an ability to drive and influence on key priorities
• Analytical, evaluative, and problem-solving abilities, including specific usability research & analytics experience, and multivariate testing, including planning, implementing and presenting results
• Proven experience of driving digital optimisation and conversion improvements through strong prioritisation processes
• A track-record of creating intuitive site functionality, personalisation & interaction, site architecture, user interfaces & navigation
• Effective communication skills at all levels, with a proven ability to collaborate with a pragmatic and confident approach and ability to influence in a team-oriented, collaborative environment
• Strong advocacy for a customer-centric approach and enthusiasm for all things digital
• Commercially minded with the ability to prioritise plans in a fast paced environment

• Product Owner certification
• Digital agency management experience
• Basic understanding of front end development technologies, preferably including a proven ability to bring your designs to life using front-end components such as HTML, CSS and JavaScript