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SalaryThe world we live in has changed significantly in recent years, as have the expectations of our customers. We must adapt to this by providing mobile-first and digital-first services, while still providing other channels for those who need them.
We are looking for a Senior Digital Services Officer to join our Customer Technology team to deliver Renfrewshire Council’s ambitious plan of developing and transforming Digital Services offered to our customers.
The Senior Digital Services Officer will lead a team of Digital Services Officers, with responsibility for developing and managing Digital Services. You will build digital forms including application forms, enquiries, payments, and appointments. These forms will be a combination of customer facing and staff facing, joined up to create efficient and effective end-to-end processes.
Supporting the Senior Service Delivery Officer, you will be responsible for the research, analysis, design, development, testing, deployment, and maintenance of Digital Services across a wide range of Council services. You will build digital forms using a form builder tool, which are consistent and user-friendly. You will produce management information reporting to inform decision making.
It is essential you have experience in digital service design or redesign, system implementation, experience in using Granicus GovService Customer Management Portal, and be able to manage multiple projects with competing priorities and deadlines. We are looking for a customer focussed individual who has effective problem solving and communication skills and is comfortable operating in an ever-changing technical environment.
You must be able to demonstrate the ability to prioritise, delegate, and manage the team’s workload to ensure deadlines are met which is key in ensuring success in this role. In addition, you will be responsible for developing training materials and delivering training to the team and wider service users.
You will be joining an enthusiastic, results driven team who are already transforming Digital Services for the residents of Renfrewshire.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk
If you would like any further information about this post please email Aidan Smeaton (Senior Service Delivery Officer – Customer Technology) at aidan.smeaton@renfrewshire.gov.uk
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