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Form of workOur long-established family-owned client based in state-of-the-art facilities in Stonehouse, have an exciting opportunity for a Senior Export Sales Administratorto join their small friendly team on a permanent basis. This is a great time to join, things are constantly growing and developing and there are lots of opportunities for the future if desired.
The role will include a high level of detailed and accurate end to end order processing with responsibility of all documentation for distribution of products via third party haulage worldwide whilst ensuring complete customer engagement and satisfaction.
Responsibilities:
- Processing customer order requirements onto the SAP system
- Taking responsibility for the end-to-end order process
- To provide regular communication and update to the customer
- To cascade key information as required including dispatch/shipping requirements
- Consult with customers on ordering patterns, requirements and future projections
- Dealing with all customer enquiries
- Monitor customer feedback and ensure key issues are escalated
- Production of accurate reports, data and analysis when required
- Ensuring invoices are adequately prepared, distributed and communicated
- Ensure all dispatch and delivery requirements are communicated
- Review invoices and costs to ensure accuracy of charges prior to signing off
- React to supplier error reports and work through to positive resolution
- Develop knowledge of export processes to enable the orders to be processed,
dispatched and delivered in the most cost effective & efficient way
- Identify areas for future business enhancements and ways to improve customer
experience
Candidate Attributes:
- Outgoing and positive with a 'can do’ approach
- Excellent communicator with the ability to easily build relationships
- Attention to detail with accuracy and speed
- Previous experience in processing sales orders and invoicing is beneficial
- Office administration experience
- Experience of using SAP would be an advantage but not essential
Hours: Monday to Friday - 8.30am to 5pm
Salary: Up to £40,000 depending on experience
