Senior Family Support Coordinator

Location: Mortlake, South West London

Contract: Permanent/Full time

Salary: £32,000 per annum

Hours: 35 per week. Some out-of-office hours work will be required. Flexible working considered.

Benefits: Competitive

Closing date: 23:59 on 28 January 2024.

ABOUT THEM

Somebody goes missing in the UK every 90 seconds. Our client exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs them. They provide free, confidential support, help and advice by phone, email, text and live chat.

They aim to put people with lived experience at the heart of their work, amplifying their voices to achieve change. They coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.

THE IMPACT YOU WILL HAVE

The Senior Family Support Coordinator is responsible for coordinating their support services for people affected when someone goes missing. This role leads the team providing emotional and practical support provision to families and friends impacted by a disappearance. This is a key safeguarding role to ensure people who are experiencing trauma and ambiguous loss can access their services safely and that their needs are assessed and met.

You will coordinate the charity’s offering to the community affected which includes in-person annual events, peer support forums, online and social events and groups, co-production activities, engagement, and opportunities for publicity.

ABOUT YOU

You will need to have experience of:

• Working in a frontline service delivering advice, help or support to vulnerable people or families by phone or digitally

• Managing an active caseload of people with varying needs regarding frequency and level of support

• Line managing staff and/or volunteers;

• Understanding and implementing safeguarding procedures, assessing risk, developing needs assessments and handling complex and sensitive situations

• Planning and running events or groups for service users

• and possess the following skills:

• Supporting people experiencing trauma;

• Practical knowledge of and proven ability to reach vulnerable and underserved groups to

• Able to maintain a calm and considered approach, evaluate situations objectively, consult effectively and give appropriate advice and guidance

• Ability to balance proactive and reactive work, to plan and to meet deadlines;

• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues

WHY WORK FOR THEM?

Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK?They are a friendly and supportive place to work.

Working forthem means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value there. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of their amazing partners.

They offer a range of enhanced family-friendly benefits. They are happy to talk about flexible working in many of their roles.

HOW TO APPLY

If you want to be a lifeline when someone goes missing, click apply to read the full job description a letter from the line manager and a summary of Missing People's Achievements in 2023. They look forward to receiving your application.

Please ensure you include your CV and a brief cover letter explaining how you would be a good fit for this role.

They offer the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

You may have experience in the following: Senior Family Support Coordinator could be alternatively titled as Family Services Manager, Lead Family Support Specialist, Senior Care and Support Coordinator, Family Advocacy Coordinator, Family Resource Coordinator, Senior Family Outreach Specialist, Family Assistance Supervisor, Community Family Support Leader, Senior.Families Project Supervisor

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