Senior Fundraising Manager

Join Our Team!

Are you passionate about enhancing supporter experiences and driving brand engagement?

Crohn’s & Colitis UK is seeking a dynamic and innovative Supporter Journey Manager to join our Marketing & Communications team. This pivotal role will spearhead the development and execution of integrated supporter journeys, amplifying our voice and expanding our market presence to make a significant impact.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information, and support and raises vital awareness by increasing the public’s understanding of the conditions, and their often debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans will help to make a real difference. If this excites you - join us!

Role Overview

As our Supporter Journey Manager, you will lead the strategy, development, and implementation of supporter journeys across all platforms and services. Your work will be crucial in increasing our brand reach, engaging our target market, and growing our brand loyalty and income. Working closely with the Head of Marketing and Communications, you will be at the forefront of creating meaningful connections with our supporters and the wider Crohn’s and Colitis community.

Salary: £45,000 - £53,000 (35 hours FTE) depending on experience

Location: Hatfield/Hybrid

Key Responsibilities

• Craft and implement the supporter journey strategy and roadmap, including the selection and management of suppliers to deliver innovative solutions.
• Map supporter journeys to enhance engagement, retention, and loyalty, utilizing data-led insights  to optimize the supporter experience.
• Collaborate with teams across the organization, including Supporter Engagement, Income     Generation, and Digital Experience, to ensure a cohesive supporter experience.
• Lead workshops and training sessions to embed supporter-centric methodologies within the organization, ensuring brand consistency and compliance with data protection policies.
• Manage resources effectively, including setting KPIs, budgeting, and reporting, to drive continuous improvement and results.

What We’re Looking For

Essential

• Proven experience in managing and delivering successful integrated supporter experiences.
• Creative and strategic thinker, with a strong data-driven approach and experience in journey analysis.
• Excellent stakeholder management, communication, and relationship-building skills.
• Resilient and innovative, with a results-focused attitude and a commitment to continuous learning.
• Strong project and financial management skills, with the ability to manage complex programs effectively.

Desirable

• Experience with email marketing platforms and a good understanding of data capture and management.
• Previous line management experience.

Our Offer

• A chance to work in a supportive and collaborative environment, dedicated to making a real difference for those with Crohn’s and Colitis.
• Opportunities for professional development and growth.
• A commitment to diversity and inclusion, ensuring our communication and offerings are inclusive and accessible to all.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• ü  Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Join Us

If you’re looking for a role where you can make a real difference, apply to become our Supporter Journey Manager. Help us enhance our supporter experience and take Crohn’s & Colitis UK to new heights. We’re excited to hear from innovative and driven individuals who share our commitment to our community and our cause.

Apply Now and Make a Difference!

Crohn's & Colitis UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

If you’ve got everything you need and you’re ready to apply, please send your CV and supporting statement to us

Your statement should give examples of how you meet the criteria of the person specification, and what you feel you would bring to this role.

Alternatively you could post your application to:

Human Resources

Crohn’s & Colitis UK

Helios Court

1 Bishops Square

Hatfield

Herts

Ensuring that your application does reach us prior to the closing date below.

Final closing date: 9am, 23rd February 2024

Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.