Senior Health Care Assistant

Senior Team HCA (IPU Crimple)

£16.07 per hour, equivalent to £31,422.07 per annum, enhancements included.

37.5 hours per week

Permanent Contract

Harrogate based

Closing Date: 30th May 2024

Interviews will take place in Harrogate in June 2024

Are you passionate about providing compassionate care to patients and their loved ones? Are you ready to take on a leadership role, mentoring and guiding a team to deliver exceptional care within a supportive environment? If so, North Yorkshire Hospice Care is looking for someone like you to join our dedicated team at St Michaels Hospice based in Crimple House, Harrogate.

An exciting opportunity for a Senior Team Healthcare Assistant, you'll play a crucial role in ensuring the provision of high-quality care within our multi-disciplinary patient centred approach.

Key responsibilities will include:

• Assisting patients with activities of daily living, providing compassionate care.
• Supporting patient’s, relatives and visitors with emotional support.
• Line managing a team of healthCare Assistants, empowering them to deliver exceptional care.
• Engaging with operational processes such as incident investigation, policy review, and audits.
• Participating in meetings to promote improvements in care delivery.
• Providing support to new team members during orientation and provide mentorship.

Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.

Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion with a member of the panel.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK, but we are exploring becoming a sponsorship employer and hope to be able to offer this in the future.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include: -

· 35 days holiday per year (including Bank Holidays, pro-rata)

· Comprehensive Induction Programme

· Refer a friend bonus scheme

· Pension Scheme with an employer contribution of 8%

· Annual leave purchase scheme

· Healthcare cash back plan

· Lifestyle discounts and savings

· Cycle to work scheme

· Employee Assistance Programme

· Access to staff support

· Free group life assurance

· Free DBS check

· Free car parking at Crimple House location.

Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

Senior Team HealthCare Assistant (In Patient Unit)

Job Description

Job Purpose

To work as a Senior HealthCare Assistant and to be an effective mentor, line manager and implementer of practice, policy or change for our healthCare Assistant teams to ensure the provision of a high level of care (palliative, end of life and social) within a multi-disciplinary approach across all North Yorkshire Hospice Care services.

Key Tasks – Senior Team Healthcare Assistant

1. To line manage a team of Health Care Assistants in an empowering and supportive way to enable them to be able to deliver the care to our patients.

2. To support and complete competancy checking and training of all team members,in the areas of trained competance and management, including induction training

3. To engage with operational processes such as clinical incident investigation, policy review, audits, Rota management and any other allocated tasks with support as required from the service operational leads.

4. To partake in meetings to improve governance or operation, providing personal, team and organisational perspectives to promote improvements in the delivery of care and support to our patients, clients, their loved ones and our team members.

5. To support the organisation to embed new systems and processes within the team to improve operational effectiveness within our services as required.

Key Tasks – Healthcare Assistant

1. To assist patients and clients with their activities of daily living, reimagining the care and support they need to live their lives with dignity and compassion, providing high quality and specialist palliative, end of life, or social care.

2. To participate in agreed programmes of care ensuring that all care given is clearly and accurately documented in line with standards and seeking support from senior staff as necessary.

3. To engage with and suport all client and patient’s carers, loved ones, relatives and friends, in a courteous and friendly manner, providing additional support as required.

4. To follow all infection prevention and control policies, procedures and guidelines.

5. To follow North Yorkshire Hospice Care procedures in caring for patients after death and providing support to family and carers as necessary.

6. To support new members of the team accorss the organisation in their orientation process.

7. To communicate with external professionals, members of the team, clients, patients and carers clearly and effectively, seeking help as needed.

8. To work closely with the Multi-disciplinary Team and volunteers, promoting supportive and collaborative working relationships.

9. To follow North Yorkshire Hospice Care policies and practice in taking care of patients property and valuables.

10. To provide any clinical skills such as medication administration, glucose montioring and any other skills, that are within the operating perameters of the service, that are required within the patients and clients care or care plans and within your trained competencies.

11. To follow moving and handling policies, procedures and training to support the independence and dignity of our patients and clients.

12. To maintain a safe working environment at all times, making the best and most economic use of resources, and equipment.

13. To work in line with all systems requirements, working with the Hospice Services Team where needed, based on location and service to ensure timely, effective and accurate documentation of care provided and to ensure effective communication of needs between different clinical professionals, shifts or otherwise as required to support patient and client care.

14. To ensure that all aspects of confidentiality and data protection are maintained in line with North Yorkshire Hospice Care policies and the principles of information governance.

15. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority, positively representing the organisation at all times.

Key Tasks – place based services

1. When not allocated to a particular team during a shift, to provide support to each team as necessary supporting patient care and at lunch time taking part in support to patients with meals and feeding patients as necessary.

2. To maintain high standards of comfort and hygiene and meet the needs of patients work with the Housekeeping and Catering teams in dealing with tasks such as laundry, preparing refreshments and serving meals.

3. To deliver high standards of comfort and care meeting the needs of our patients and working alongside our wider MDT, including the housekeeping team to ensure this.

Key Tasks – community based services

1. To use initiative when caring for patients or clients in the community, working flexibly with the changing environments and circumstances, without direct supervision

2. To report any unusual ocurrences, changes in patients or clients, or any risks to the organisation as soon as possible to provide support, guidance and follow all instructions given in a timely and responsive way.

3. To think laterally about additional services/ways of working to improve quality and outcomes for patients and clients

To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

You will live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.

To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity and diversity and collective responsibility.

The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Terms and Conditions

Line managed by: Service manager within primary location

Line Management: Healthcare Assistants in primary location as allocated

Hours: Various and at least 45% in unsocial hours

Salary: North Yorkshire Hospice Care EI scale

Primary location: Inpatient Unit

Location: TBC on allocation of primary location

Nb that the primary location is allocated. North Yorkshire Hospice Care operates across North Yorkshire and travel, with mileage paid, may be required.

Senior Health Care Assistant

Person Specification

Experience

• Previous experience in a care environment
• Desirable experience in palliative or rehabilitative social care services
• Previous line management of other clinicians providing palliative or rehabilitative social care services

Knowledge & Skill

• A good understanding of organisational governance and the role of a senior within this.
• Experience of supporting service change and development
• Good communication and interpersonal skills
• Understanding of patient care
• Understanding of social care
• Understanding of end of life care
• Patient centred approach
• An understanding of and commitment to multi-disciplinary working
• Understanding of patient protection from abuse
• Team working skills
• Understanding of infection prevention and control
• Understanding of health and safety
• Understanding of the importance of accurate recording and record keeping
• Understanding of working with volunteers

Attributes

· Belief in organisational values

· Self-awareness and ability to recognise signs of stress and use coping strategies

· Understanding of confidentiality

· An understanding of and commitment to FREDIE

· Commitment and interest in learning and personal development

Job Types: Full-time, Permanent

Pay: £31,422.07 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Day shift
• Night shift
• Weekend availability

Application question(s):

• Do you have the right to work in the United Kingdom?
• Please share any relevant experience you have that complement the needs of this role (Please provide detail up to 250 words):
• Looking at the person specification, please tell us how you meet the knowledge and skills requirements for this role including specific examples of how you feel this meets the requirements of this role (Please provide detail up to 250 words):

Work Location: In person

Application deadline: 30/05/2024
Expected start date: 01/07/2024