Senior Help Desk Coordinator

Job Title: SeniorHelp Desk Coordinator

Salary: £30,000

Location: Huddersfield

Working hours: 40 hours per week

Are you an experienced Help Desk manager looking for a new and exciting opportunity? Do you want to join a growing organisation that offers training and development opportunities?

Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to manage their Help Desk team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business.

Package includes:

• 25 days annual leave plus bank holidays
• Generous pension scheme
• Training and development courses
• Generous life assurance

Main duties include

• Managing a team of Help Desk administrators.
• Being the main point of contact for subcontractors, managing their processes and prompting updates.
• Closing off jobs for engineers.
• Raising of reactive & PPM work orders.
• Keep WIP levels on contracts to a minimum to ensure timely completion of work orders.
• Assisting with reporting on jobs logged, completed and outstanding.
• Collating figures for monthly KPI reporting.
• Logging engineers overtime and holidays for weekly reporting to management.
• Providing general administrative support.
• Being able to adapt to new systems that include financial aspects.

What we are looking for:

• Experience with managing teams.
• Strong administration and customer service skills.
• Experience working in a Facilities Management environment.
• Knowledge of Microsoft Office packages.
• Strong planning and organisational skills, with attention to detail.
• Educated to GCSE level or equivalent.

Interested? Please apply with an updated CV today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.