Senior Housing Officer

Their Senior Housing Officer will provide a comprehensive housing management service which will include the management functions of all housing related arrears recovery, void control, tenant consultation and tenancy and estate management.

Providing housing management services to their tenants, you will oversee the advice and interventions provided by frontline staff and deliver support and housing services for tenancy sustainment purposes, providing training and direction as and when required.

You will have an oversight of tenant's accounts and therefore will manage, however not exclusively, rent arrears, property condition, health and safety, anti-social behavior, safeguarding and tenancy enforcement.

Additionally, you will undertake court proceedings when required and you will have the opportunity to contribute to the development of policies, strategies, and procedures.

The successful candidate will deliver an excellent and customer-focused service to all customers seeking housing in their Midlands region. You will provide up to date information, support and advice to applicants and tenants applying for a home so that the property is suitable for them to rent and sustain.

About you

They are looking for a Senior Housing professional with:

• Substantial knowledge and practice in housing and estate management

• A track record in effective tenancy management, particularly voids and arrears management.

• A good understanding of current housing law, regulation, and best practice.

• Sound understanding of Housing Benefit regulations and welfare reform.

• Experience in the supervision of staff.

• The ability to communicate effectively both verbally and in writing, including letter and report writing.

• Good time management and organisational skills.

Due to the nature of the role, you will need to hold a full driving license and have access to a car for work purposes.

Their offer to you

They are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of their staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

They have a list of generous benefits and initiatives that will help support you and your families outside the workplace as well as within it.

• 25 days annual leave - 2 extra days added for a year of no sick days

• £500 on your 12-month anniversary

• Westfield Health Cashback plan

• Westfield rewards

• Group Personal Pension Plan

• Life Assurance

• IMHR Plus benefits

• Discounted shopping with Vectis Card

• Premium access to Calm

• Pension

About them

Our client is a Community Benefit Society, an Association created to support vulnerable individuals and households.

They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.