Senior Housing Officer

Senior Housing Officer

Bedford (Hybrid)

£36,000 per annum including car allowance

Permanent

37 hours per week (Monday to Friday)?

We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.

What you will be doing:????

• Engaging with customers internally and externally to improve key areas of Home Ownership housing management

• Maximising income collection of rent, service charges and major works invoices?

• Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice

• Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide

• Supporting the management and delivery of specific projects and lead on smaller projects

We’d love to meet someone with:?????

• Excellent customer service skills putting the customer at the heart of what we do.

• Experience of tenancy/lease and neighbourhood management

• Knowledge of Lease and Home Ownership products???

• Strong negotiation and influencing skills.???

• Exceptional problem-solving skills and decision-making

• Excellent time management and organisational skills IT literate and ability to adapt to new software.????

• Excellent numeracy skills and an ability to understand, analyse and manipulate information and data

• Ability to work in isolation away from colleagues????

• Ability to deal with confrontation.???

Due to the nature of the role a full driving licence and access to a vehicle is required?

?Amongst what we offer you is:????

• A competitive salary

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Please note the successful candidate will need to complete an enhanced DBS application.???

Closing date: 30th April 2024

Interviews: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?