Senior Individual Giving & Digital Officer

Senior Individual Retention Officer
This role is based in the UK in our London office. Christian Aid operates a hybrid working model and you will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days per week.
The salary quoted is for hybrid working based in our London office, the salary will be £43,988.
About us
There's never been a better time to join Christian Aid's Fundraising & Supporter Engagement Department. We would say that, wouldn't we? But we mean it. Despite the challenges we've all faced over recent years, we have grown income and smashed our targets, making a transformational impact for people in poverty. Your next career step could see you joining our passionate and energetic team of poverty-fighters. We inspire more than 250,000 supporters and thousands of supporting churches to raise more than £40 million annually to tackle the root causes of extreme poverty.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
The Senior Individual Retention Officer takes ownership for the retention function, managing campaigns for the Individual Giving team at Christian Aid. They work to create, maintain and develop appeals, products and campaigns to recruit and retain supporters for Christian Aid. With responsibility for managing an officer in the retention team, as well as working with the other senior officers, they ensure processes and good fundraising practice are embedded in the team.
We are developing new strategies and you can play an active role in bringing your experience and insight to how we engage and nurture supporters; helping to achieve the organisation's goals. You'll play a vital role in the insight development of the donor file, helping to provide understanding of what motivates our existing audience and how we can learn from this in strategic development.
About you
You'll need experience in managing campaigns and budgets with a strong understanding of key project management principles. You thrive in delivering collaborative working practices looking to engage colleagues across the organisation, both in the UK and globally.
You have a strong understanding of direct marketing KPIs, looking to utilise audience insight and maximise LTV where possible, to create engaging campaigns that connect donors, and those we support united in hope.
We need someone who can demonstrate initiative and experience as you'll be a vital part of helping us to hit targets of circa £16m across Individual Giving in the next year.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.