Address
Form of work
SalaryMonday 04 March 2024
Salary Range
£86,964 - £102,310
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
About Us
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Who we're looking for
We’re looking for someone to lead and work as part of a design team supporting a core product area within Experience Design They will give guidance to stakeholders, development teams and other Interaction Designers, working alongside and leading a design team. They will take full ownership of their output, providing rationale for design decisions and confidently present their work back to stakeholders.
Job Description
JOB TITLE: Senior Interaction Designer
LOCATION: London
SALARY: £85,000 - £100,000
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.
About the opportunity
A key Design role within BCB (Business & Commercial Banking), the Senior Interaction Designer will be responsible for interaction design of the completely new lending journey for our commercial customers. Our proposition is going to allow customers to originate funds in fully digital channel while considering omni-channel experiences, customers diversity as well as vulnerabilities. The new proposition is also building on completely new architectural framework and aiming to be the best in class in the industry.
Interaction design is about the creation and management of dialogue between a person and a product, system, or service. By combining an understanding of the system user, the context in which the interaction takes place and a knowledge of information presentation the Interaction Designer can ensure that the interaction is timely, effective and emotionally rewarding.
It’ll be your role to:
- Shape and implement experience strategy for the product area
- Develop a deep understanding of customer needs, pain points and expectations
- Understand goals andrequirement in the context of business and engineering priorities
- Work with service designers to influence and develop the roadmap and overall product strategy
- Engage with leadership to understand objectives and opportunities aligned to good customer outcomes
- Establish a growth culture and build capabilities through the formal development and mentoring of team members
What you'll need
- Extensive and demonstrable experience within User Experience design/Interaction Design
- Experience leading projects
- Strong stakeholder relationships influencing skills
- A strong strategic vision that aligns well to the overall business strategy
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
