Senior Internal Communications Manager – Transformation Projects

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers consisting of around 3,800 people. Our work supports the collection of around £60 billion in business rates and Council Tax a year, which helps fund vital local public services.

We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest. We offer access to a whole host of learning and development opportunities to support your career development.

At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.

Our people have the freedom to manage their own diaries and are empowered to deliver under their own autonomy. We trust our people and look forward to welcoming your skills into the VOA community.

Senior Internal Communications Manager – Transformation Projects - Role Overview

Based in the agency’s corporate communications function, as Senior Internal Communications Manager you’ll be part of our Internal Communications team. You’ll be as passionate as we are about creating responsive communications that inspire, inform, and respond to our internal audiences.

The VOA is currently delivering the biggest transformation of the agency in recent history: encompassing our IT, our processes, our data, how we communicate and deal with our customers, our interactions with Local Authorities and the way our people do their job. You’ll work closely with programme and change management teams to shape, develop and deliver targeted change communication plans.

Senior Internal Communications Manager – Transformation Projects – Key Responsibilities

• Providing advice and guidance to transformation programme directors and change team colleagues, building strong working relationships and becoming a trusted advisor.
• Developing and delivering communications plans and campaigns that support the agency’s transformation and ensuring alignment between Internal Communications and related stakeholder and external communications.
• Developing content for a range of Internal Communications channels, working with the wider communications team.
• Working with colleagues to shape and test communications to ensure it supports cultural and behavioural change.
• Evaluating change communications activity, assessing its impact and effectiveness, and adjusting communication plans accordingly.