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Form of work
SalaryWe are delighted to be working with a market leading business based in Ipswich town centre who are looking to hire a Senior IT Engineer to join their team. Working within an internal IT team and 3rd Party IT Service providers you will play a crucial role in providing 3rd line technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites.
Going through a period of growth this role will lead a number of exciting new infrastructure projects
What is the job?
- Provide third line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively
- Provide an escalation point for technically demanding support issues, assist in their resolution if required and support the overall objectives of the IT function as a whole
- Be responsible for a number new infrastructure projects and upgrades across a complex business
- Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewall
- Manaagement of third party IT suppliers
- Conduct user training sessions to improve end-users' understanding of IT systems and best practices
- Responsibility for IT security
- Working on challenging cloud infrastructure solutions and change
- Supportiung senior sys admin for ERP/CRM
- Proven track record across a range of IT and infrastructure with a hands on approach
- Experience with cloud infrastructure - Azure or AWS
- Understanding of security frameworks
- Technical Project Management experience - particularly in a change management environment, would be a plus
- Familiarity with network concepts, protocols, and configurations - including experience in multi-site networking
- Excellent communication and interpersonal skills, with customer-centric approach.
The business are based in central Ipswich, they offer a very good salary and benefits package with flexi/hybrid working options available.
