Senior It Service & Support Technician (2 Posts)

Terms: X1 Full-time, Permanent post and X1 Fixed-Term Contract for 18 months. Closing Date: 7 June 2024 - 12:00 noon  Change your career, change lives The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning. Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University. Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.  The role We have 2 exciting opportunities for experienced IT professionals to join our 2nd Line Support Team within the Service Desk. As a Senior IT Service & Support Technician, you will provide a critical service within Supplier & Service Management as the first point of contact for all IT issues. This role will provide day to day telephone technical support for our staff, associate lecturers, research students and visitors across all OU locations and homeworking.  Additionally, you will provide deskside and meeting room support on site. This role will work closely with all other IT Teams to resolve issues with systems that are affecting large groups of people. Skills and experience Do you have proven experience of successfully supporting IT systems and software in a work environment? Are you a confident communicator, with a customer focussed approach to work? Do you have a good understanding of IT support processes and procedures? If you can answer “Yes” to these questions, then we would love to hear from you.  What you get in return We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.