Senior It Support Analyst

Senior IT Support Analyst required by my leading London client.

Are you ready to take your IT support career to the next level? We are seeking a dynamic Senior IT Support Analyst to join our innovative team. As a Senior IT Support Analyst, you will play a pivotal role in ensuring the smooth operation of our IT infrastructure, providing high-quality technical support, and spearheading complex projects.

You will be working on site in Twickenham, London and be given the opporunirty tpo develop you career and technical knowldge in a busy envrionment.

Key Responsibilities:

• Provide expert-level technical support to resolve escalated IT issues and challenges promptly and effectively.
• Collaborate with cross-functional teams and third-party vendors to deliver comprehensive IT solutions.
• Lead in-depth analysis of IT systems, identifying areas for improvement and implementing innovative solutions.
• Proactively monitor and analyze IT trends and developments, recommending strategies to enhance system performance and security.
• Drive the implementation of cybersecurity measures and controls to safeguard our digital assets.
• Mentor and coach junior IT support staff, fostering a culture of continuous learning and professional development.
• Contribute to the development and implementation of IT policies, procedures, and best practices.

Qualifications:

• Proven experience in a senior IT support role, with a strong track record of successfully resolving complex technical issues.
• Expertise in troubleshooting hardware, software, and network problems.
• Advanced knowledge of cybersecurity principles and practices.
• Excellent communication skills with the ability to interact confidently with stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Relevant certifications such as CompTIA A+, Network+, Security+ or ITIL are a plus.

Excellent promotional opportunities !