Senior It Support Engineer

Senior IT Support Engineer

£30k - £42k

Remote – South Coast   

4-day working week

As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows.

Role Overview

• Evaluate and resolve support requests from clients via phone and email.
• Customer-facing tasks such as routine backup checks and system reviews.
• Complete client-facing tasks to improve efficiency and service quality.
• Documentation for both client and internal systems and processes.
• Occasional travel to client’s premises for hands-on technical support where onsite attendance is unavoidable.

Skills Required

A successful candidate will have/ be:

• Strong experience with Apple hardware and software including macOS and iOS.
• Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications.
• Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment).
• Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services.
• Confident supporting and using commonly used non-Apple software such as AdobeCreative Cloud, Microsoft Office, Dropbox, OneDrive.
• Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets.
• Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues.
• A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration.
• A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments.

This role may suit candidates, who hold the following job titles:IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry.We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.