Senior It Support Engineer

Senior IT Support Engineer (MSP)

Role - Senior IT Support Engineer
Location - Warrington
Salary - £27,000 - £32,000

My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated.

Key Responsibilities and Duties:

• Log and process support tasks from all sources: calls, emails, and tickets
• Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
• Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.
• Talking to clients and computer users to determine the nature of any problems they encounter.
• Solving password problems
• Responding to breakdowns
• Investigating, diagnosing, and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtain replacement or specialist components, fixtures, or fittings.
• Prepare equipment for installation.
• Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.
• Undertake scheduled maintenance upgrades.
• Set up accounts for customers, ensuring their teams know how to log in.

Technical Skills:

• All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop
• All current and recently retired Window Windows Desktop Environments
• Virtualisation technologies - VMWare / Hyper-V
• MS Office 365 administration + migration
• Active Directory, Group Policy, Azure AD
• MDT \ SCCM (MS Deployment Toolkit / System Centre Config Manager)
• MDM (Mobile Device Management)
• Backup technologies including (Tape / Disk / Cloud)
• Anti-Virus technologies
• Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.
• Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc
• UPS Solutions
• Wireless Infrastructure Technology
• 3rd Party vendor Management
• VOIP Telephony Systems configuration and administration.
• Asset Management

Experience in the following would be beneficial, though not essential:

• Azure
• Dynamics
• Intune
• Cisco Meraki
• Draytek
• Unifi
• SharePoint
• 3CX VoIP

Company Benefits:

• Paid for Training Plans and Qualifications
• Company Sick Pay
• Social Events
• Generous Holiday Allowance
• Fantastic Pension Plan

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!