Senior It Support Officer

Senior IT Support Officer
Bradford/Hybrid
£31,250 + Excellent Benefits
Your new company
Hays Technology are recruiting a Senior IT Support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager.
Your new role
In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing a second line service to support, resolve, and/or triage any ICT issues and problems
You will be supporting the ICT Support Officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure.
What you'll need to succeed

• Experience in a 2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support
• Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory
• Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks
• Possess excellent verbal and written communication skills
• Having a driving licence is essential

What you'll get in return
This exciting position is paying up to £31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.

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