Senior Lettings Manager

Senior Lettings Manager - Liverpool

Our client are looking for an experienced Lettings Manager with a strong knowledge of the residential lettings industry to join their established, and successful agency, based in Liverpool.

The team strive to provide exceptional customer service for their landlords, tenants, and contractors at all times.

Now looking for a highly accomplished lettings professional who has proven experience in developing new lettings business, and a local knowledge of the Liverpool lettings market. You will already have the ARLA qualification together with a competent knowledge of the most recent lettings legislation. As Lettings manager you will alongside a strong Property Management team.

Initially you will be targeted on growing the portfolio, you will be sourcing and developing new business with much of your day being spent out of the office carrying out valuations and conducting viewings. You must be highly organised with excellent communication skills across a varied demographic, have excellent customer service skills and be capable of managing a complex and varied workload.

Whilst no two days are ever the same: what remains consistent is always the need for thorough and proactive communication.

The successful candidate will be an integral part of the Lettings team during an exciting new phase for the business. The role has huge scope for the right candidate to progress to director level, so we are looking for an accomplished people manager who has the natural drive and motivation to succeed.

Key Responsibilities Of The Role

In addition to growing the business, you will be responsible for the following:

• To attend valuations to help expand the company's lettings portfolio
• Advise clients about the letting process advise on rents achievable.
• Set up viewings and show potential tenants around the property
• Select responsible, reliable tenants and check references
• Prepare tenancy agreements and inventories
• Make sure all aspects of the letting meet legal requirements
• Work with solicitors, builders, cleaners and suppliers
• Handle any problems with the property
• Maintain strong relationships with current clients
• Be the main point of contact for landlords giving them general feedback on the market and the viewings conducted
• Negotiate with all parties on offers received and successfully agree a let
• Follow the lettings process through to completion in an efficient manner
• Target new business to grow the lettings portfolio via contacts and our existing portfolio

In addition to the tasks described above, the job holder may be required to assist the property management team and carry out other duties as may reasonably be required from time to time.

Skills, Knowledge And Experience

You will have at least two years’ experience within a lettings role.

• Able to generate new business in a target driven environment
• Outstanding customer care / customer service experience
• Resilient, positive, organised, numerate and detail oriented
• Ability to remain calm and professional when dealing with challenging situations
• Capacity to multi-task and work well under pressure both individually and as part of the wider team
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)
• Ideally ARLA (or similar) qualified.
• A Full UK driving licence and own car is required.

Full time Monday - Friday 9am - 5.30pm. Some week-end work will be required.

Basic Salary £25-35k Basic Salary Subject to Experience and qualifications.

If you are an experienced within the lettings Industry with a track record of delivering excellent customer service, we would love to hear from you. Please send your CV to Portia at AMR