Senior Lounge Receptionist

About the Role

Senior Lounge Receptionist  at Cathay Pacific Lounge Heathrow Airport 

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

Client Service

Willing and helpful attitude.
To be customer focused on all times, approachable and quick to exceed expectations in fulfilling customer needs.
To liaise and oversee maintenance issue and report to the client.
To act as a positive ambassador for the airline and Sodexo
To attend to any reasonable request made by the client

 
Package Description
37.5 hours per week 
Salary – competitive 
Shift work pattern working pattern of 2 early and 2 lates
Many employee benefits, rewards and recognition.

Main Responsibilities
To be polite, professional, and friendly at all times with customers, clients and colleagues
To manage the reception roster including holidays, sickness
To ensure the highest level of customer care is adhered at all times
To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers.
To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status
Be Familiar with basic PC/Internet troubleshooting knowledge
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice
To always look out for opportunities to develop our service
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
Be prepared to attend all related training sessions and meetings
To cover other reception areas within the building if required
Assist the team and build a professional relationship with them
To make sure you are aware of, meet and co-operate with the Management in regard to the legal and Company requirements

The Ideal Candidate
Have a positive and lasting relationships with all customers and clients.
Demonstrate a positive attitude and behave appropriately.
Excellent customer service
Previous experience working in a reception role.
The ability to prioritise and have an eye for detail.
Good communication skills – written and verbal.
The ability to demonstrate great teamwork.
The ability to follow instructions.

About The CompanySodexo Live!
We’re Experience Makers. 
And go-getters, fanatic foodies, and community pillars. 

At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. 
 
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. 
Because at Sodexo Live! we’re so much more.

 Be part of something greater

Why choose Sodexo Live! – 

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. 

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.