Senior Manager, Business Operations Performance Delivery

We've been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK - but supplying energy is just part of what we do.

We're on a mission to make the UK's homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier to reduce your home's carbon-footprint and with our new PeakSave programme, we're actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts - offering practical ways to make homes more sustainable.

That's why we have a fantastic new opportunity for a Senior Manager, Business Operations Performance Deliveryto help us get to where we're going. You will bring know-how and passion to our family of door-opening brands, including British Gas and Hive and you'll join a team who are just as focused delivering on fantastic results as you are.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role will be mostly based at home with occasional meetings across our sites each month as you will deem appropriate.

We have tailored our well-being & benefits package around our employees as follows:

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

The Senior Manager, Business Operations Performance Delivery is a unique role accountable for guiding improvement across, and assuring the effective governance and execution of, the British Gas Field Services and Solutions operational business plan in order to deliver material benefits to the P&L, whilst delivering for our customers.

What will you do?

• Draw on well evidenced application of operational, commercial and financial skillsets, to investigate and improve operational delivery of its business plan, cutting through barriers real and perceived to deliver material value to the bottom line - working closely with our Financial colleagues to realise value within the P&L.

• Be an expert at establishing effective governance and assurance models that drive lean operational control and performance, and is effective at engaging and collaborating with senior stakeholders, to make improvements to way those models are delivered.

• Bring strong leadership skills with the gravitas to effectively represent and direct owned initiatives and explain their purpose, the ability to influence a diverse stakeholder base - comfortable handling objections and negotiating a way forward.

• Take accountability for the successful execution of assigned operational enablement initiatives - and material benefits realisation, typically through a series of complex, scale (national workforce spanning up to 10,000 colleagues), internal and external changes, to timeline and budget, ensuring return on investment is delivered in line with committed outcomes.

• Collaborate with all areas of the business including supporting functions to align operational enablement scope, impact, budget, plan etc across wide-ranging interconnected change.

Drawing on operational, commercial and financial skillsets, the role will analyse and improve the operational efficiency of our business plan. You will bring expertise at establishing effective governance and assurance models that drive lean operational control and continuous performance improvement, and you shall be effective at engaging and collaborating at all levels of the organisation to make improvements to the way those models are delivered.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

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