Senior Manager - Distribution Retention

End Date
Wednesday 21 February 2024
Salary Range
£73,262 - £86,190
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
Senior Manager - Distribution Retention
Job Description
JOB TITLE:Senior Manager - Distribution Retention
SALARY: £71,825 - £84,500 (national) / £85,255 - £100,300 (London)
LOCATION:Flexible
HOURS:Full time
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
If you’re motivated by the opportunity to be part of something big, then this could be the role for you!
Through our Black Horse and Lex Autolease brands, we have a crucial role in supporting the UK transition to Net Zero, as consumers and businesses finance and lease electric vehicles through us and our intermediaries. Our vision is to evolve beyond Finance and Leasing to becoming a market leader in Transport in the UK, and we have the investment and backing to take us there.
Working closely with the Director of Consumer Distribution, as part of the Distribution leadership team, you’ll be instrumental in defining and aligning the Transport retention strategy. Ultimately, you’ll deliver an outstanding retention capability for all Transport Channels.
Leading a newly established function, you’ll build capability to deliver market leading customer and partner propositions. Your accountabilities will include:

• Working across Transport to ensure customer retention is considered a key element of the customer journey across all channels.
• Seeking opportunities to collaborate across the broader Consumer Lending team, to deliver value add for both customers, LBG and its partners.
• Creating a consistent understanding of retention and ensuring retention performance is accurately monitored and has the correct visibility across the senior leadership team.
• Maintaining up to date understanding of the external market environment, including technology capabilities, competitors, market trends and best practise activities.
• Managing suppliers with strategic capabilities and associated integrations within Transport digital capabilities
• Ensuring that Retention is actively considered in distribution teams and that intermediary and OEM Retention training is actively promoted as a value-adding service provision.

Collaboration will be key to your success, as you work with the communication teams to ensure all customers get consistent and transparent communications about their finance product and renewal options. You’ll also working consistently across all platform teams, to develop a digital renewals roadmap.
The role will require regular travel as you’ll be visiting intermediary partners and OEMs on-site, as well as meeting colleagues in one of our hub offices on a frequent basis.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need

• Significant experience of working in Automotive Finance, in either a Sales or Customer facing leadership position
• First-hand practical experience of supplier management within the Automotive or Financial Services sectors, which includes designing and delivering learning/training interventions for suppliers
• Able to confidently articulate the different approaches to Retention through active engagement and finding partnership opportunities, that promote good customer outcomes and commercial benefits
• With exceptional customer-centricity, you can demonstrate a successful track record in CRM leadership roles
• Comfortable communicating at all levels, you’re a great networker and able to work with and influence a diverse range of internal and external stakeholders, using compelling arguments and negotiation to gain support and commitment
• Adept at solving complex problems, you make sense of complicated information, approach problems with imagination and curiosity, and enjoy using your numeracy and analytical skills to identify trends and solutions.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.