Senior Manager Proposition Hub - Customer Proposition Development

This is an exciting opportunity to join the Customer Proposition Development team. 

You’ll initiate, develop and launch propositions - ensuring customer need is always front of mind - providing our customers with compelling reasons to become and stay a member of Nationwide. 

This role is within the Customer Strategy, Insights & Propositions (CSI&P) leadership team within the new Customer, Brand and Engagement function.

The Customer Proposition Development team is responsible for taking the Customer Strategy to market through the development of propositions from concept to reality to meet customer and Society needs.  We work across Nationwide, facilitating connections to ensure we meet the holistic needs of our members whist delivering against Society objectives.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

This role requires you to travel into our London or Swindon Office 2 days per week.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be working in a high performing team to identify proposition opportunities and review these to create a compelling case for delivery, drawing on internal and external insight and research to ensure all propositions align to Customer Strategy and customer need, and are viable and feasible.

You’ll work with colleagues from across CSI&P, CBE and other teams to generate ideas and solutions, gaining buy in and working together to bring propositions to life to deliver against key customer and business objectives.

You’ll work across the full proposition lifecycle from ideation through to delivery and beyond including the management and improvement of existing propositions.

Working with stakeholders from across Nationwide you’ll also be a source of proposition expertise, identifying commonalities and connections across Functions to enable more joined-up thinking. Creating and managing a Proposition Development roadmap.

About you

You’ll bring:

• Proven experience in Proposition Development, product management or related roles from design through to delivery with a real passion for meeting customer needs.
• Experience of working along the proposition life cycle including product/proposition risk management and governance.
• Be a successful relationship builder with high levels of stakeholder management and collaboration experience
• Be an excellent communicator, both verbally and in writing, who can influence people at the most senior levels
• Have good planning and organisational skills and the ability to proactively manage your own work and the work of others.
• You’ll be resilient and ready to persevere in the face of challenge, able to deal with complexity and bring stakeholders along with you.
• You’ll have a high attention to detail with the ability to present information in a factual and balanced way
• You’ll be able to demonstrate a curious and creative mindset with a passion to innovate

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Status car allowance 
• Individual healthcare cover 

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We’d also like to see a portfolio of some of your work.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If it’s already been defined please provide an overview of the assessment process and a timeline of when assessments will be.

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