Senior Manager Retail Compliance Risk Specialists, Ccor

End Date
Monday 13 May 2024
Salary Range
£80,206 - £94,360
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
TITLE: Senior Manager Retail Compliance Risk Specialists, CCOR
LOCATION(S): Edinburgh, Glasgow, Leeds, Halifax, Chester, Birmingham, Bristol, Cardiff.
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs.
About this opportunity:
We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
This means we’re changing how we do risk management, creating a team of Risk Specialists, to provide support aligned to our risk and control owners to deliver great customer outcomes!
We’re looking for five Senior Managers to cover each of the following areas: CONC, BCOBS & PSR, MCOBS, Motor Finance and COBS & Mass Affluent.
You'll support the head of function in developing a Conduct & Compliance centre of excellence, to assist robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF). You’ll provide thought leadership, insight and oversight on how the Group complies and evidences this across all material regulatory requirements. You’ll drive the approach and implementation of compliance policies, appetite, and control objectives to enable the delivery of customer, regulatory and business strategic outcomes.
Job Description
Key accountabilities:

• Manage relationships with Risk and Control owner teams and act as their Conduct & Compliance Risk specialist business partner, using support teams to help deliver against aligned customer, business and strategic outcomes.
• Assist with the development and implementation of effective, ongoing data-led Conduct & Compliance Risk control objectives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators.
• Support control owners and specialists to implement control measures that are designed to achieve the control objectives.
• Manage the development and implementation of a risk and control oversight plan to assess compliance to relevant laws, regulations, industry standards and/or established controls.
• Support risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches.

What you’ll need:

• Existing deep operational expertise aligned to the relevant risk type and technical rules specialism: (CONC, BCOBS, COBS & MCOB), Product Intervention and Product Governance Sourcebook (PROD), relevant Payment Systems Regulator (PSR) and Consumer Duty regulations.
• Considered a subject matter expert with good understanding of the latest Compliance frameworks and technology, industry standards and established best practice to enable you to play a leadership role in a risk centre of excellence.
• Ability to make good and timely decisions that keep the organisation moving forward and balance difficult trade-offs, provide independent challenge to risk decisions. Able to interpret new regulation and threats with forethinking to anticipate the impact of changes on the Group.
• Ability to build partnerships, work collaboratively with others and support risk owners to make risk-based decisions consistent with risk appetite. Seen as a Conduct & Compliance risk lead with confidence and gravitas to act as a cultural ambassador, emphasising the behavioural shift from defensive to transparent to ensure fair customer outcomes.
• Future focused by being able to conceptualise and articulate a customer centric desired end state that has clear line of sight to our Group Strategy.

And any experience of these would be really useful:

• Previous experience of business partnering within a Retail Specialist role.
• Strong communication skills and the ability to influence at senior levels.
• Inclusive working style that ensures everyone can be themselves in a safe environment.
• Record of delivering results and an awareness of the importance of documentary evidence for key decisions.

About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.