Senior Manager - Service Introduction

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

• We are seeking a Senior Manager of Service Introduction (SI) within our Group Service Management organisation, to lead and develop the Service Introduction function and team.

• Define and deliver the SI strategy and vision within GSM, driving continual improvement and ongoing maturity of the SI function.

• Build collaborative relationships with senior stakeholders across the business, operational, and delivery areas acting as a 'trusted advisor’, providing senior-level mentorship to consistently deliver successful readiness outcomes without impacting delivery or compromising Service Acceptance. The role will span Sky Group territories including UK, Italy, and Germany, and collaborative partnerships with our colleagues in Comcast NBCU.

• Ensure all new and changed services meet service acceptance criteria through early engagement with programmes, effective management throughout service delivery and managing escalations as needed.

• Support the wider GSM team by leading on the annual financial planning cycle for GSM, tracking SI team recovery costs against forecasts, and securing funding for ongoing GSM support.

• Lead the SI team through effective demand and capacity planning, recruitment and team coaching.

What you'll bring

• A consistent track record of running and leading teams to successfully deliver Service Introduction and readiness across multi-platform, cross Service domain delivery programmes and projects.

• We want you to be experienced and comfortable in leading teams to manage Service Introduction at consistently high standards, and stakeholder satisfaction

• You will have delivered Readiness across sophisticated large scale IT initiatives from start to finish and experienced all phases of the service delivery lifecycle, ideally in an industry sector or area relatable to Sky’s core products and services.

• You will have the vision, drive & diplomacy to craft and drive Service Introduction strategies in challenging environments. Resolving tension and growing collaboration towards shared readiness goals in any situation.

Team overview

Group Service Management

Our Group Service Management team makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks! Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences