Senior Operations Manager (Facilities Management)

A Senior Operations Manager is needed to join a first-rate facility management services company based in the Northwest region. In just 12 months, you could be leading the organisation as the Director of Operations. This role offers rapid growth, visibility, and the chance to shape their future. Ready for the challenge? We would love to hear from you

This specialist multimillion pound FM company provide soft and hard services to commercial clients across the Northwest, they are now seeking a Senior Operations Manager to supervise and direct the daily operations and activities of the business.

Acting as a key member of the Senior Management Team the Senior Operations Manager holds numerous responsibilities. The primary objective is to ensure top-notch client experiences, oversee service delivery, and enforce company policies and procedures. Key aspects include effective team leadership and development, including coaching for exceptional performance standards. Thorough planning and control of contract operations, HR management, budget supervision, and adherence to performance indicators are also crucial. The role mandates driving profitable sales, nurturing client relationships, and spotting growth and innovation opportunities. It underscores flexibility, requiring a willingness to undertake reasonable tasks within the role's boundaries. In essence, the position combines strategic thinking, financial expertise, and a strong commitment to satisfying clients and maintaining operational excellence.

To qualify: You should be a Senior Operations Manager / Regional Operations Manager / Operations Lead / Commercial Operations Director / Director of Operations / General Manager or similar with a CV that demonstrates:

• Relevant managerial experience, ideally in a similar role overseeing operations and client services.
• Experience in the Facilities Management / commercial cleaning industry.
• Proven experience in budget management and financial acumen.
• Strong track record of achieving and exceeding key performance indicators (KPIs).
• Experience in leading and developing high-performing teams.
• Demonstrated success in driving profitable sales and identifying business growth opportunities.
• Develop and execute strategies to optimize processes and enhance overall efficiency.
• Exceptional leadership and interpersonal skills with the ability to motivate and coach teams to achieve exceptional standards.
• Excellent organizational and project management abilities, with a keen eye for detail.
• Strong problem-solving and decision-making skills.
• Proficiency in budgeting and financial analysis.
• Excellent communication skills, both written and verbal, with the ability to effectively manage client relationships.
• Analytical mindset with the capability to identify areas for improvement and innovation.
• Promote a culture of continuous learning, diversity, and inclusion.
• Proficiency in using relevant software and tools for operations and reporting to the SMT.
• Exceptional strategic planning and execution abilities, focused on driving growth and profitability.

This is a fantastic opportunity for a Senior Operations Manager to make a real difference in an exciting role. In return expect a fabulous company offering a friendly working environment, 28 days annual leave plus one extra for each year, health insurance after probation, company car, laptop and phone, annual bonus plus much more.