Address
Form of work
SalaryRef: 14559
Role: Senior Outbound Collections Specialist - Business (B2B)
Location: Leicester full time and part time positions available
Salary: £28,000 - £30,000 Basic plus £5k Bonus
Summary
Are you a Superstar Telephone Debt Collection Expert? Do you have at least 4 years Outbound Dialling Collections experience in either Energy or Financial services? If so, we have a growing Energy Supplier looking to expand their team who are responsible for collecting outstanding debts by manually outbound dialling customers. You will specialise in helping higher-value, higher-risk customers become debt free as quickly but sustainably as possible. You will optimise commercial outcomes and customer experience. So, if you are a credible, professional, high-energy individual who enjoys being on the phone for most of the day this is the job for you. Help our client to redefine standards in the Energy Collections B2B industry.
Responsibility
- Making high volume outbound calls to B2B customers
- Handling inbound calls (80% outbound, 20% inbound)
- Having lots of great conversations with customers in debt, all day, every day
- Collecting debts over the phone
- Resolving obstacles to customers becoming debt free
- Accurately tracking your own performance
- Actively liaising with other debt functions if joint solutions are required
Experience
- 4 years plus of outbound dial collections experience
- Focused - You have the drive and self-discipline to make high volume outbound calls and have great customer conversations
- Negotiator - You are already an effective telephone collections expert with over 4 years of outbound dial collections experience
- Assertive not aggressive - you collect debts in a respectful and highly professional manner
- Target Driven - You’ll relish being performance managed to outbound dial collection targets
- Achiever - You understand the difference between effort and success
- Great communicator - Highly confident on the phone talking to customers
