Address
Form of work
SalaryAbout The Role
• Obtain pricing for any parts that are required for vehicles that are in consideration for refurbishment.
• Monitor vehicles awaiting parts to be priced, ensuring none are over the agreed KPI and reporting to the Senior Workshop Controller if any issues arise.
• To ensure all vehicles that have received a parts price are processed and sent for authorisation.
• To actively seek alternative providers for items that are on a long ETA or Back Order.
• To ensure all parts are ordered “Just in Time” and relevant system/documents are updated to reflect parts ordered/arrived.
• Working alongside other onsite teams, collaborating to achieve overall objectives in respect of all key performance metrics.
• Supporting wider Motability Operations initiatives and processes that help meet Scheme Customer needs and deliver an outstanding customer experience.
• Maintain, review and audit stock levels.
• Guide and support Parts Advisors
• Build and maintain relationships with suppliers.
About You
• You are self-organised, structured, and methodical in your approach.
• You are an effective communicator, as this role requires a high amount of contact with many departments.
• Willingness to Learn and Develop.
• Able to work under pressure.
• Problem Solving Skills
• Team Player
• Knowledge of the Motor Industry would be desirable but not essential.
• Previous experience of delivering results in a pressurised environment.
• A flexible approach to working hours.
• Previous experience collaborating with suppliers
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- Free fresh fruit and snacks in the office
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
